Complaints and Feedback

Our aim at Coppertop Surgery Ltd is for all our patients to be delighted with the care and treatment they receive. Whilst we are always pleased to receive positive feedback, we realise that complaints can play a very important role in helping us discover ways in which we can still improve.

Experience tells us that most complaints can be quickly and effectively resolved if patients advise a member of staff of their disappointment as it occurs. However, if this is not possible we ask that patients address their complaint in person, by phone, e-mail or letter to Ms. Hilary Richards, Practice Manager.

A copy of the practice’s Code of Practice for Complaints can be obtained in the same way.

However if you are not satisfied with the response NHS patients may contact To contact NHS England:

* email england.contactus@nhs.net with “For the attention of the complaints team” in the subject line

* phone 0300 311 22 33

Private patients should contact Dental Complaints Service (DCS) or in both cases contact the General Dental Council.

The GDC website: https://www.gdc-uk.org/
GDC Contact Details
+44 (0) 20 7167 6000
37 Wimpole Street
London W1G 8DQ

A copy of the practice’s Code of Practice for Complaints can be obtained in the same way.

Please email us at coppertop@btconnect.com or use the online form below.

Get in Touch

If you would like to know more about the services and treatments available to you, please call us for FREE on 01276 27609 or 01276 681011 , or alternatively, please click here to make an online enquiry with us today.

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